Junior Desktop Support Technician

Description

The Desktop Support Technician will provide assistance to end-users in a timely and accurate fashion. This includes installing, configuring, diagnosing (troubleshooting problem areas), repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.

Duties:

Support

  • Assist users with hardware and software issues
  • Conduct failure analyses
  • Setup workstations and peripherals timeously for new and current staff.
  • Implement timeous software updates
  • Assist in IT training support for users
  • Maintain current individual equipment logs
  • Ensure systems such as BEST TIME, VIP, access control systems, machinery operations are efficient.

Administration

  • Action helpdesk
  • Check equipment according to the individual equipment log for departing employees.
  • Conduct audits on all equipment at least annually
  • Maintain asset registers
  • Maintain helpdesk
  • Update helpdesk on completion of assigned task
  • Manage IT documentation and records as
  • Report daily, weekly, monthly on IT unresolved issues, threats and planned activities.

Requirements:

  • Grade 12 (Essential)
  • Valid code 08 driver’s license
  • Qualification in an industry related field and / or a relevant Information technology degree or diploma (Essential).
  • Graduates with at least 6 months experience

ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED, IF YOU DON’T RECEIVE A CORRESPONDENCE WITHIN 14 DAYS CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

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