Helpdesk Support Technician

Location: randburg, Gauteng, South Africa
Salary: Market Related
Recruiter: Banqobi Consulting
Job Ref: Microsoft Office Tec..
Summary: Microsoft MCTIP Deskto

Job Description

  • Operate helpdesk and log calls.
  • Support users with login and passwords
  • Support users with windows issues
  • Operate within the SLA with business
  • Windows Server support (VMware)R25
  • Execute office duties such as receiving goods from suppliers and the regions, scheduling and packing items for the courier services.
  • Interact with third parties when required for logistical, support or administration purposes for example but not limited to Telkom, IS, Vodacom, Interconnect, Digidata, Softline, Microsoft, EMC.

  • Obtain and manage quotes for certain 3rd party services and hardware.
  • Create purchase orders on the system for certain IT procured services and hardware
  • Perform routine and periodic tasks such as removing backup tapes completing daily check logs and files.
  • Keep users informed when a call is open and cannot be closed, confirming the anticipated resolution time.
  • Assist users with mobile and remote communications.
  • Assist with third party connections to and from up to platform level.
  • Maintain the Server room environment both operationally and physically.
  • Ensure operational availability of video conferencing equipment.
  • User account management.
  • Internet Website and Intranet webmaster.
  • Execute on the employment contract with and at a minimum perform the tasks described in this job description.
  • Operate within the policies and procedures
  • Rotate job roles with the Network and Server support

Knowledge/Technical Skills/Competencies

  • Team player with good communication skills.
  • Work under pressure and to time lines.
  • Work unsupervised and be disciplined.
  • Be methodical.
  • Display troubleshooting capability.
  • Helpful and engaging manner, including phone support.
  • Be mindful of quality and continuous improvement.
  • Technical.
  • Active directory and Exchange
  • Windows 7/8/10
  • Windows Server 2003 – 2012 and above
  • TCP/IP
  • Microsoft Office 2010/13
  • Smart phone platforms
  • Microsoft DPM
  • Microsoft Endpoint Protection and Kaspersky
  • Microsoft System Centre and Mimecast
  • Digidata (User Account Management)
  • Web technology i.e. Joomla

Qualifications

  • Matric with tertiary IT qualification.
  • Microsoft MCTIP desktop and / or server certifications – at least one.
  • Other Industry certifications such as COMPTIA, A+ etc would be an advantage.
  • 3 – 5 years’ experience within a similar environment is essential.
  • Traceable desktop support history.
  • Microsoft desktop and server operating systems.
  • Microsoft office and end user products.
  • General networking administration.
  • General backup technology.
  • General applications knowledge.
  • General virtualization knowledge.
  • Adherence to policies and procedures.
  • General security knowledge – IT and otherwise.
  • General communications knowledge – mobile, 3G/LTE, APN including WAN, wireless and LAN.
  • General tools and utilities used in administration and support.Working knowledge of Mimecast, Microsoft Exchange, Cisco telephony and switching, Checkpoint and Microsoft system centre.
  • Working knowledge of video conferencing technologies.
  • Keep current on new technologies and improvements.

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